Meter Reading

STEP 1   Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.

STEP 2   Once you open the meter box lid, lift the protective cap on the meter. Hold a bright LED light on the light sensor (as described in "1-Light Sensor" in the image. The LCD display will display 2 intermittent display screens:

      A. Meter reading to the nearest thousandth (3 decimal places).

      B. Rate of Flow

To check for a water leak, examine the rate of flow display:

     A. Shut off all water in the house.

     B. Activate the meter using a LED light.

     C. Observe the rate of flow display screen.

     D. An observed rate reading of greater than 0.000, corresponds to water moving through the meter. If all water has been shut-off then a leak may exist in your water system at some point between your water meter and your faucets and other water fixtures.

     E. Contact a licensed plumber to indentify and remedy the problem as soon as possible to avoid excessive billing.

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.